Quality performance is a commitment to excellence by each Styron employee. It is achieved by teamwork and a process of continuous improvement. Styron is dedicated to being the leader in providing quality products and services that meet or exceed the expectations of our customers.
Styron has adopted a philosophy that focuses on delivering superior quality by first managing the manufacturing process to produce products to specific targets; this, in turn, assures that product specifications are met or exceeded. To accomplish this, Styron utilizes a modified Total Quality Management approach in order to assure and improve the quality of the company’s products and services, thereby increasing customer satisfaction.
Styron’s quality mind-set is based on the idea that all parts of the company have a responsibility for and contribute to the quality of Styron’s products and services. In fact, the strategies and performance metrics for Styron’s businesses include quality goals, and cross-functional teams involving people with many different responsibilities (including business, research and development, purchasing, supply chain, manufacturing, etc.) are responsible for accomplishing these goals.
By establishing a Quality Management System, including the use of Six Sigma™ tools, Styron leverages the engagement of executive leadership, line management and the many functions represented in the workforce, as well as suppliers and customers, in order to meet and exceed customer expectations.
Styron uses business performance standards in implementing its quality strategy so that its products and services consistently meet established specifications and contractual obligations, as well as comply with regulations.
These standards emphasize:
- Delivery to customers within the agreed time (On Time);
- Delivery to customers with the appropriate equipment, clean and serviceable conditions and accompanied by all expected, accurate paperwork (In Full);
- Delivering the right product meeting all agreed product quality and performance requirements (In Quality);
- Performing a proper analysis on all customer feedback to define corrective and preventive measures to minimize reoccurrence; and
- Measuring performance against defined criteria and goals.
Styron’s management system integrates the key elements of several external standards into its best practices, including ISO-9001 (standard quality management system), ISO/TS-16949 (automotive production), ISO-14001 (environmental health and safety) and CGMP (Current Good Manufacturing Practices) for direct and indirect food-contact and medical products.
Styron will maintain a laser-like focus on meeting its customers’ needs every day and will reliably provide quality products and services in order to earn and maintain their business.
